Privacy Policy Heal of Nature
Respecting your information. Protecting your privacy.
Last updated: October 2026
Heal of Nature respects your privacy and is committed to handling personal information responsibly, transparently and securely.
This Privacy Policy explains what personal information we may collect when you visit healofnature.com, purchase from us, contact us, create an account, subscribe to communications, use our services or otherwise interact with Heal of Nature.
It also explains why we use that information, when it may be shared, how long it may be retained and the rights available to you under UK data-protection law.
1. Who We Are
For the purposes of UK data-protection law, the data controller is:
Kadaphe Elemen, trading as Heal of Nature
London, United Kingdom
Email: info@healofnature.com
Telephone: +44 7507 111 333
Website: healofnature.com
Heal of Nature is responsible for deciding how and why personal information collected through our website, orders, enquiries, services and communications is processed.
2. Information We May Collect
Depending on how you interact with Heal of Nature, we may collect information such as your:
Identity and contact information — name, email address, telephone number and delivery or billing address.
Order information — products purchased, order numbers, transaction history, delivery information, returns and customer-service correspondence.
Account information — login or account details where you choose to create an account on our website.
Payment information — information necessary to process a transaction. Card payments may be handled securely by our payment-processing providers rather than Heal of Nature receiving or storing your complete card details.
Communication information — messages, enquiries, feedback, reviews and correspondence you send to us.
Marketing preferences — whether you have chosen to receive particular communications from us and your preferences relating to those communications.
Technical and website information — information such as IP address, browser or device information and website activity where collected through necessary website technologies, analytics or cookies.
3. Product, Wellness & Service Enquiries
Because Heal of Nature operates within the wellness sector, customers may sometimes voluntarily provide information relating to their health, wellbeing or personal circumstances when asking questions or using certain services.
Health information can constitute special-category personal data and requires additional protection.
Please avoid sending unnecessary sensitive health information through a general website contact form.
Where information of this nature is genuinely required in connection with a service, consultation or programme, we may provide additional privacy or consent information and, where legally required, obtain your explicit consent before processing it.
4. How We Use Your Information
We may use personal information to:
-
process and fulfil your orders;
-
arrange payment, delivery, returns or refunds;
-
create and administer customer accounts;
-
respond to enquiries and provide customer support;
-
communicate with you about an order or service;
-
administer wholesale or trade enquiries;
-
provide booked services, programmes or consultations;
-
maintain appropriate business and accounting records;
-
protect our website and prevent fraud or misuse;
-
improve our website, products and customer experience;
-
send marketing communications where permitted;
-
comply with legal and regulatory obligations.
5. Our Lawful Bases
Depending on the circumstances, we may rely on:
Contract
Where using your information is necessary to fulfil an order, provide a requested service or take steps at your request before entering into a contract.
Legal Obligation
Where we must retain or process information to comply with applicable legal, tax, accounting, consumer-protection or regulatory requirements.
Legitimate Interests
Where processing is reasonably necessary for operating and protecting our business, improving customer service, preventing fraud or maintaining appropriate business records, provided those interests do not override your rights and freedoms.
Consent
Where you have specifically agreed to a particular use of your information, for example certain marketing activities or circumstances involving sensitive information.
Where we rely on consent, you may withdraw that consent.
6. Payments
Online payments may be processed through independent payment-service providers such as Square or another payment provider made available at checkout.
Payment providers may collect and process payment information under their own privacy and security arrangements.
Heal of Nature does not need to receive your complete payment-card information simply to fulfil an online order where the payment is processed directly by the payment provider.
7. Delivery & Service Providers
We may share relevant information with trusted third parties where necessary to operate Heal of Nature, including:
-
payment processors;
-
delivery and courier companies;
-
website and ecommerce service providers;
-
IT, hosting and security providers;
-
accountants and professional advisers;
-
email or communications providers;
-
analytics providers where permitted;
-
regulatory, law-enforcement or governmental authorities where legally required.
We do not sell your personal information to advertisers.
Third parties should receive only the information reasonably necessary for the relevant purpose.
8. Marketing Communications
We may contact you regarding products, services, educational resources or HON developments where you have consented or where applicable law otherwise permits us to do so.
You may unsubscribe from marketing communications at any time by using an unsubscribe facility provided in the communication or by contacting:
Stopping marketing communications does not prevent us from sending necessary messages concerning an order, payment or service you have requested.
9. Cookies & Similar Technologies
Our website may use cookies and similar technologies to operate essential website functions, remember preferences, support ecommerce functionality and, subject to applicable choices, understand website usage.
Non-essential cookies should not simply be placed before the required consent has been obtained. ICO guidance states that website users must be told what cookies do and must be able to control non-essential cookies. ICO
Further information should be provided in our separate Cookie Policy.
10. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including where retention is necessary for legal, accounting, contractual or dispute-resolution purposes.
Different categories of information may therefore be retained for different periods.
For example, order and financial records may need to be retained longer than an ordinary customer enquiry.
When personal information is no longer reasonably required, we will aim to delete it securely or anonymise it where appropriate.
11. International Data Transfers
Some service providers used to operate our website or business may process information outside the United Kingdom.
Where personal information is transferred internationally, we will seek to ensure that appropriate safeguards or another lawful transfer mechanism applies where required by UK data-protection law.
12. Keeping Your Information Secure
We take reasonable organisational and technical steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Customers are also responsible for keeping their account credentials confidential where an online account is used.
13. Your Data-Protection Rights
Depending on the circumstances and the lawful basis involved, UK data-protection law may give you rights including the right to:
-
be informed about how your information is used;
-
request access to personal information we hold about you;
-
request correction of inaccurate or incomplete information;
-
request deletion of your information in certain circumstances;
-
request restriction of processing in certain circumstances;
-
object to certain processing;
-
request portability of certain information;
-
withdraw consent where processing is based on consent;
-
raise concerns about automated decision-making where applicable.
Not every right applies in every circumstance, because your rights can depend on the lawful basis on which information is being processed. GOV.UK
To exercise a privacy right, contact:
We may need to verify your identity before completing certain requests.
14. Complaints
If you have concerns about how Heal of Nature has handled your personal information, please contact us first so that we have an opportunity to investigate.
You also have the right to raise a concern with the UK supervisory authority:
Information Commissioner’s Office (ICO)
Information Commissioner’s Office
Making a complaint to Heal of Nature does not affect your right to contact the ICO.
15. Third-Party Websites
Our website may contain links to websites operated by third parties.
Heal of Nature is not responsible for the privacy practices of independent third-party websites. We recommend reviewing the privacy information provided by those organisations before providing personal information to them.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices or legal requirements.
The latest version will be published on this website with an updated revision date.
Privacy information should be reviewed and updated when practices change, and significant new uses of personal information should be brought to people's attention. ICO
17. Contact Us
For questions concerning this Privacy Policy or how Heal of Nature handles personal information, contact:
Heal of Nature
London, United Kingdom
Email: info@healofnature.com
Telephone: +44 7507 111 333
Heal of Nature
Integrity • Transparency • Respect
One thing before you publish this, bro: I want us to verify the legal entity name, website platform/hosting provider, actual mailing-list system, analytics used and payment processors. Those are factual details a Privacy Policy should reflect rather than guess. The ICO requires privacy information to be accurate, clear and provided when personal information is collected. ICO
After that, we can do Cookie Policy next, because it connects directly to this page.